Mystery shopping and brand audit services in Columbus Ohio — find out what your customers actually experience
Most mystery shopping programs tell you whether your staff smiled and offered the loyalty program. PSI’s mystery shopping service goes significantly further — because our investigators are trained to identify unauthorized product sales, policy violations, theft indicators, and compliance failures that standard shoppers miss entirely.
We work with Ohio retailers, hospitality operators, financial services companies, and franchise businesses to design brand-specific audit programs that document the real customer experience. When illegal activity is identified — theft, kickbacks, side transactions — PSI’s Investigators gather video-documented, admissible evidence that supports disciplinary action, termination, and if necessary, prosecution. This is not a survey. It is a real investigation.
Private Investigator services in Columbus Ohio — Class A licensed, discreet, and results-driven
PSI’s Special Investigations Unit (SIU) is one of Central Ohio’s most experienced private investigation teams — built from licensed professionals with deep law enforcement and military backgrounds. We handle complex investigations for individuals, businesses, attorneys, and insurance carriers across Columbus, Franklin County, and throughout Ohio.
Whether you’re facing suspected fraud, a custody dispute, a missing person, or a corporate threat, PSI’s investigators develop a custom strategy, communicate with you at every step, and deliver court-ready reports and documentation — all with complete confidentiality.
Not sure if you need a private investigator? Call us. The initial consultation is free, completely confidential, and carries no obligation.
• Class A licensed — Ohio Regional Branch #201221001953
• Law enforcement and military backgrounds
• Corporate, personal, and legal investigation services
• Free confidential consultation: (614) 378-0277
• Serving Columbus, Franklin County, and all of Ohio
Why Columbus businesses and families choose PSI’s SIU
Every PSI investigation is built on the same six commitments — regardless of case size, budget, or complexity:
• Custom investigation plan developed for your specific situation
• Transparent cost breakdown before any work begins
• Regular communication at every stage of the investigation
• All operations conducted legally, ethically, and defensibly
• Professional reports and media delivered promptly
• Complete confidentiality — always
Ready to get answers? PSI’s initial consultation is completely free and carries no obligation. Tell us what you’re dealing with — we’ll tell you what’s possible.
